Extensive research, including interviews with clinic staff and an in-depth analysis of industry trends, unveiled several critical pain points hindering Imaya Clinic's workflow:

• Fragmented Systems: The reliance on multiple, disconnected software solutions created data silos and hindered seamless information flow.

• Limited Visibility: The lack of real-time patient data and insights made it challenging to track patient progress and make informed decisions promptly.

• Manual Processes: Time-consuming manual tasks, such as appointment reminders and billing, strained resources and increased the potential for errors.

• Inadequate Analytics: The absence of robust reporting and data analysis tools limited the clinic's ability to gain actionable insights and optimize operations.