Interview & Usability Testing flow:

The usability testing results, summarized in the table below, revealed key insights into the user experience with the Money+ app redesign. Overall, users demonstrated a 62% success rate across all tasks, with individual task success rates varying between 40% and 90%. Notably, users who received a tutorial exhibited higher success rates compared to those who did not. We conducted user interviews and usability tests following this refined flow:

Pre-Usability Testing Interview (10-15 minutes)

• Warm-up and Context:

  • "How do you currently manage your finances?"

  • "What are some of your financial goals?"

• Tech & App Experience:

  • "How comfortable are you using mobile apps?"

  • "Any experience with finance apps? What did you like/dislike?"

• Expectations & Pain Points:

  • "We're testing a new finance app today - we want your honest feedback!"

  • "What challenges do you face managing your finances?"

    
    

Usability Testing (20-30 minutes)

• Clear Task Instructions: Use action-oriented language (e.g., "Show me how to check your balance").

• Think-Aloud Protocol: Encourage users to verbalize their thoughts.

• Scenario-Based Tasks: Include tasks like, "You just got paid, add your salary to the app."

• Error Observation: Note any errors or hesitations.

• Success Metrics: Define clear metrics for each task (e.g., time, errors).

  
  

Post-Usability Testing Interview (10-15 minutes)

• Overall Impressions:

  • "First impressions of the app?"

  • "Overall, was it easy to use?"

• Specific Task Feedback:

  • "Any tasks particularly easy or difficult?"

  • "Why was [specific task] challenging?"

• Feature Suggestions & Design:

  • "Any features to make the app better?"

  • "Were the icons helpful or distracting?"